The BusBoys Culture

We live now and have been for quite some time in a culture I like to call the busboys culture. It is a culture where the principles in all fields step back and let the second, third or tenth tier employees run the show without the necessary experience or talent. Take the food, or the hospitality business as an example; a new restaurant is open, and the food is marvelous, the chef is either a chef-owner or a renowned talented cook, the place is clean, or maybe the owners seat you and take your order. Give this establishment a few months, if we are lucky, and go back to the same place, place is half clean, food is half cooked or tasteless, the renowned chef is no longer there or no longer cooks the food himself or at least supervise it, the owner, of course, lift for other projects. So who cooks? probably the bus boys, I’m using the term loosely and do not mean to hurt the feelings of the bus boys, but the meaning here is that half talented people run the show, again, I mean people who are not talented to do certain work or are not trained to do it. Though I believe in the field of cooking, you must, first and foremost, be talented to make the great tasty dishes and not necessary very educated. Like any artistic field, talents come first. I mentioned the food, maybe because I love a good meal, a tasty one. But again, look at every field, we hire the experts, consultants, contractors that set and do a job for us and then leave the same job to be done, mediocrity, by people who are not trained to do it. I worked for a company that the owner ran the show and did marketing campaigns that he did not share with any of his sales people that were suppose to get him the business. We are no longer, I’m talking now mainly small business, want to spend the time training or garnish the right talents. We have the bus boy mentality that anyone can carry on the job; it's just a matter of math not quality.